Privacy Policy

MotoFyx: FirstGear Auto Technologies Pvt Ltd

Last Updated: 20/09/2025

At MotoFyx, we value your trust above everything else. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or communicate with us. By using MotoFyx, you agree to the practices described here.

1. Information We Collect
   We may collect the following types of information:
   • Personal Information: Name, phone number, email address, and any other details you provide when booking or enquiring about services
   • Usage Data: IP address, browser type, device details, pages visited, time spent, and other diagnostic data
   • Cookies & Tracking Data: We use cookies, tags, and similar technologies to enhance your experience and analyze website performance. You may disable cookies in your browser, but certain features may not work properly
2. How We Use Your Information
   Your information helps us:
   • Deliver, maintain, and improve our services
   • Contact you with updates, service reminders, or offers (you may opt out anytime)
   • Process payments and manage your booking.
   • Ensure safety, fraud prevention, and compliance with laws
   • Analyze usage trends to enhance customer experience
   • Manage customer support requests efficiently
3. Sharing Your Information
   We only share your information in limited situations:
   • Service Providers: With trusted third parties who support our operations (IT services, analytics, payment gateways, etc.).
   • Legal & Compliance: If required by law, courts, regulators, or to protect our rights, property, and users.
   • Business Transfers: During mergers, acquisitions, or restructuring.
   • With Consent: For any specific purpose, only if you agree.

   We never sell your personal data to third parties.

4. Data Retention
   We retain your information only as long as required for the purposes outlined here or to comply with legal obligations. When no longer needed, data is securely deleted.
5. Your Rights & Choices
   • Access & Correction: You may request a copy of your data or ask us to correct inaccurate details
   • Deletion: You can request deletion of your data, subject to legal obligations
   • Opt-Out of Marketing: You may unsubscribe from emails, SMS, or WhatsApp updates anytime by following the opt-out instructions provided
   • Cookies: You may manage or disable cookies via browser settings
6. Children’s Privacy
   MotoFyx services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors. If we learn that we have unintentionally collected such data, we will delete it immediately.
7. Third-Party Websites & Links
   Our website may contain links to third-party websites (e.g., OEMs, insurance providers, payment partners). MotoFyx is not responsible for their privacy practices or content. We encourage you to review the privacy policies of those websites.
8. Cross-Border Data Transfer
   Some of our trusted service providers (e.g., cloud hosting, analytics) may store or process data outside India. By using MotoFyx, you consent to such transfers, with the assurance that we take reasonable steps to ensure your data is protected as per applicable laws.
9. Security of Your Data
   We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage method is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Legal Disclosure
    We may disclose your personal data if required to:
    • Comply with applicable law or legal obligations
    • Protect and defend the rights, property, or safety of MotoFyx, our users, or the public
    • Prevent, investigate, or address fraud, misuse, or security issues
11. Changes to This Policy
    We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.
12. Contact & Grievance Officer
    If you have any questions, concerns, or complaints regarding this Privacy Policy, you may contact us:
    • Phone: +91 9167172019 / +91 9930200879
    • Email: support@motofyx.com

In compliance with Indian regulations, you may also reach out to our Grievance Officer:

Grievance Officer

MotoFyx: FirstGear Auto Technologies Pvt Ltd
Email: support@motofyx.com
Phone: +91 9167172019